Authentic Heart Behavioral Health & Wellness accepts select insurance plans (IL/FL). Coverage and benefits vary by plan and individual policy. • Blue Cross Blue Shield • Aetna • UnitedHealthcare • Self-pay options available Clients are responsible for confirming coverage, copays, and deductibles with their insurance provider. Please contact us to confirm your coverage or to discuss flexible self-pay and package options.

For clients who prefer not to use insurance, self-pay options are available. Self-pay services offer flexibility, privacy, and personalized pacing. • No diagnosis required beyond clinical necessity • Flexible session focus • Ideal for short-term or focused work 👉 Exact rates are discussed during your consultation.

• Payment is due at the time of service • Accepted forms of payment include credit/debit cards • A valid payment method is required on file • Missed or late-cancelled sessions may incur a fee

Under the No Surprises Act, you have the right to receive a Good Faith Estimate of expected charges for self-pay services. A Good Faith Estimate will be provided upon request or prior to services when applicable.

Cancellation & Missed Appointment Policy We understand that life happens. To ensure consistent care and respect for scheduled appointment times, we ask that clients provide adequate notice when canceling or rescheduling sessions. • Appointments must be canceled or rescheduled at least 24 hours in advance • Late cancellations (less than 24 hours’ notice) and missed appointments may be subject to a cancellation fee • Cancellation fees are not covered by insurance and are the responsibility of the client • Repeated late cancellations or no-shows may impact the ability to continue scheduling services We recognize that emergencies and unexpected circumstances occur. Please communicate as soon as possible if a situation arises. • Telehealth sessions follow the same cancellation policy • Technical difficulties should be reported promptly to avoid being marked as a missed session